Are Indian companies undermining the significane of uptime ?

I recently needed to book an air ticket to travel domestically in India. Since most of the Indian travel portals limit purchases to those bearing a credit card issued in India, my choices were limited. I decided to book my flight via Jet Airways, one of the few airlines that allows booking using a US based credit card.

To my frustration, the Jet Airways reservation system was down for 2-3 days. No flashes from the company acknowledging the problem on their website. Finally, on the 4th day, I was able to successfully make a ticket reservation.

This, coming from one of the top airlines in India. From the winner of the Web 18 Genius of the Web 2007 award.

This makes me wonder – are Indian companies taking their uptime seriously ? And dont even get me started on the usability issues. Its like, if you’re using Firefox, you’re doomed.

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Comments

5 Responses to “Are Indian companies undermining the significane of uptime ?”

1. Prabhu says:

   January 9, 2008 at 6:26 pm

   I would like to add bandwidth to the list. These websites load times are incredibly high sometimes. And our air deccan site sometimes doesn’t load at all!
2. Sudhanshu says:

   January 9, 2008 at 10:38 pm

   Hmm.. I recently wrote a post about the uptime of the IIMs servers when the CAT results come out. Update is a real issue I think..
3. pranav says:

   January 10, 2008 at 4:43 pm

   @sudhanshu,

   I believe you meant uptime.
4. Vikas says:

   January 11, 2008 at 3:20 pm

   Forget the website, I have been trying to get in touch with the corporate group over the phone and it hangs up on you suddenly and mysteriously every few mins.
5. piyush says:

   February 16, 2008 at 5:10 pm

   FYI now even OTAs like cleartrip also allow international credit cards and they have decent uptime