Introducing Grahak20
A couple of days ago, I was reading Rashmi Bansal’s rant about her customer experience with ICICI. As part of her post, she points to several similar frustrations echoed by hundreds of other customers.
And that got me thinking – why not provide a platform for people to voice their frustrations / bad experiences with Indian companies ? Rashmi has a blog and so could easily write about her experience. However, there are lots of other agitated customers who do not blog (and of course do not want to start a blog just for posting their rant) and they need a medium to voice their opinions. Moreover, the way it exists currently, all such experiences tend to get scattered in the noise of the Indian blogosphere. There needs to be a central place where people can easily vent their frustration so that if the problem is widespread, it can easily surface and get momentum.
Based on this reasoning, I started a blog – Grahak20.
I’d like to get your feedback about the idea. Do you think I’m wasting my time ?
And i also need your help to spread the word around and increase the awareness about the initiative.
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Cool idea, probably you can monitor complaints made by individual bloggers and link at grahak2.0 .. i know it will take hell lot of time n effort
Praneeth,
I will be revisiting Grahak20 pretty soon..And most probably I’m thinking of opening it up to volunteers. Monitoring complaints by individual bloggers would be a big undertaking – and thats where volunteer help would play a role. None the less, I’m trying to figure out a strategy for the site going forward. but for now, I’m bogged down by work
Great idea but even if you or volunteers monitor complaints by Indian bloggers and put them to the blog, why would I as a random Internet surfer visit the blog?
I think if the blog/site gets attraction from mainstream media and/or you release a widget, which shows latest complaints on tons of blogs. If a lot of people read the blog, companies will make sure they check the blog and address customer issues.
Feel free to add my rant against ICICI http://www.gsharma.com/2006/03/30/123/citi-nri-vs-icici-nri-bank-account/