Are Indian companies undermining the significane of uptime ?
I recently needed to book an air ticket to travel domestically in India. Since most of the Indian travel portals limit purchases to those bearing a credit card issued in India, my choices were limited. I decided to book my flight via Jet Airways, one of the few airlines that allows booking using a US based credit card.
To my frustration, the Jet Airways reservation system was down for 2-3 days. No flashes from the company acknowledging the problem on their website. Finally, on the 4th day, I was able to successfully make a ticket reservation.
This, coming from one of the top airlines in India. From the winner of the Web 18 Genius of the Web 2007 award.
This makes me wonder - are Indian companies taking their uptime seriously ? And dont even get me started on the usability issues. Its like, if you’re using Firefox, you’re doomed.
January 9th, 2008 at 6:26 pm
I would like to add bandwidth to the list. These websites load times are incredibly high sometimes. And our air deccan site sometimes doesn’t load at all!
January 9th, 2008 at 10:38 pm
Hmm.. I recently wrote a post about the uptime of the IIMs servers when the CAT results come out. Update is a real issue I think..
January 10th, 2008 at 4:43 pm
@sudhanshu,
I believe you meant uptime.
January 11th, 2008 at 3:20 pm
Forget the website, I have been trying to get in touch with the corporate group over the phone and it hangs up on you suddenly and mysteriously every few mins.
February 16th, 2008 at 5:10 pm
FYI now even OTAs like cleartrip also allow international credit cards and they have decent uptime